Below you'll find a list of all posts that have been tagged as “technology”
Introduction Customer Experience (CX) remained an ignored arena as companies were paying little to no attention to their customer experience strategy. However, the increased competition in the market has changed the scenario. The consumer’s experience management market is growing at around 17% every year, a trend that will continue in the future as well. Companies are used to toning products …
Public health officials are paying attention to countries flattening the curve with regards to COVID-19. When the pandemic broke out, it was discussed that China was able to contain the spread because of strict measures taken to trace the carriers with the help of digital tracking. While China was able to bring the epidemic under control using digital tracking, there …
With Work-at-Home becoming the new normal, high-performance organizations are looking for innovative solutions to make remote work environment safer and more secure. Data security is amongst the top three priorities for organizations looking to implement work at home. As the need for security and automation increases, industries are adopting video surveillance technology to enable a secure remote environment. With more …
Two things that essentially define the travel industry operations are its exponential growth and technological change. In today’s industry, proliferation of devices, rise of the connected traveller and an on-demand environment has upped the pressure on organizations to be nimble, enhance their productivity and reduce costs. Business-wise, this means updating infrastructures to drive productivity and improve processes, so internal and …
With the rapid alignment of IT as a strategic investment and the digitization of work places has brought about bigger challenges and opportunities. As organizations get more global, and dependencies on IT increases, the IT service desk has become more crucial as a specialized single point of contact for all IT requirements. But driving business transformation or transition can …
IGT Solutions, highlighted the Top 12 trends for 2016 to impact the Travel Technology industry. The trends report titled IGT ‘The journey becomes the destination’ marked out the rapid integration of smart machines, connectivity and human behavior in driving millions of experiences across one seamless journey. Let’s look at how connected travel is impacting guest experiences for the hospitality industry. …
In my last post I spoke about the changing role of a CEO and how this shift in paradigm has sparked the spirit of innovation amongst young leaders. However, a recent discussion at a summit, made me understand the finner nuiances of this shift. Over the course of time, it is not just the change in leadership and innovation approach, …
