Boosting efficiency in the Hotel contact centre through agent-assist bots

To be successful in today’s fast-paced hospitality industry, hotels should have an efficient operations and process setup. The success of a hotel depends on providing a seamless and flawless experience to guests in every stay. Improving operational efficiency is necessary to meet the ever-increasing customer standards and provide an exceptional guest experience. Hotel contact centres are the backbone of hospitality …

Can Citizen Developers help in maximizing automation benefits?

Companies these days understand that digital transformation is not just about adding new technology, but also about helping their resources continuously generate value via deep customer insights and rapid learning cycles. Companies also realize that in this increasingly digital world, the speed at which digital skillsets evolve, it is hard for organizations to hire technical talent. With growing demand, organizations …

Scope of Intelligent Automation in Finance

Various industries have been embracing automation for some time. While on one hand, industrial manufacturing companies have been using Automation; where giant robots are being used to assemble products, create armors, etc., software ‘robots’ on the other hand are being used to create specific rules and sequences of actions, to automate back-office systems that generally require tedious efforts from human …

How automation is alleviating the most significant pain points of the Travel industry

Automation has become a necessity over the decades and has augmented human activity by transferring repetitive tasks to computers. It has been creating waves of opportunities for several industries like telecommunications, manufacturing, healthcare, travel and hospitality etc. Initially, the evolution of automation was in the area of back-office through Robotic Process Automation (RPA), however, with the application of higher intelligence, …

How automation and artificial intelligence can enhance customer’s journey

Let’s establish one thing, businesses should automate. While we will be talking about various ways automation and artificial intelligence (AI) can streamline processes and enhance customer service, let’s understand what automation and AI actually are. In simple terms, automation is the use of instructions to create a process that replaces manual work. While AI is the simulation of human intelligence …