Boosting efficiency in the Hotel contact centre through agent-assist bots

To be successful in today’s fast-paced hospitality industry, hotels should have an efficient operations and process setup. The success of a hotel depends on providing a seamless and flawless experience to guests in every stay. Improving operational efficiency is necessary to meet the ever-increasing customer standards and provide an exceptional guest experience. Hotel contact centres are the backbone of hospitality …

Progressing from Robotic Process Automation to Intelligent Automation

Robotic Process Automation is a technology that allows a software (robot) to learn and perform a set of pre-defined tasks across multiple applications. Unlike humans, robots can work nonstop, do tedious and repetitive tasks without getting tired or having the need to take breaks in between. Robots provide output more quickly and accurately when compared to humans. If we deploy …