Leveraging Conversation Analytics to derive Actionable Business Insights in the Airline Industry

Machine learning and data analytics have become an integral part of all industries across the globe. The highly competitive Airline Industry is now embracing new technologies and turning to artificial intelligence (AI) to support their customer service, where customer satisfaction (CSAT) is of utmost importance. The growth of data and the use of analytics in the airline industry is the …

Top Cyber Security Trends to look out for in 2022

Organizations of all sizes, across the world, are constantly under threat of cybersecurity attacks from hackers. Gartner projected “End-user spending for the information security and risk management market is estimated to grow at a current compound annual growth rate of 11.2% from 2020 through 2025 to reach $233 billion in U.S. dollars.” Continuous refinement of technology has redefined and enabled …

Low-code, no-code applications in the Travel and Transportation domain

In the travel and transportation industry, the customer demand is very dynamic and pushes for a faster & sometimes on-the-fly application development process. Low-code and No-code are platforms that are becoming popular by the day and looking promising in terms of achieving business goals. In the current market where innovative services need to be launched faster, that too without compromising …

Deliver Insightful Results with AI and Digital Assurance

In the era of digital transformation and ever-increasing customer expectations, companies are continuously re-evaluating their digital strategy to stay competitive in the marketplace. The proliferation of Agile and DevOps adaptation in order to improve efficiency, agility, customer experience, and profitability is the need of the hour to remain relevant and thrive in the current market dynamics. Faster, Faster, and Faster …

Next-Gen BI & Visualization: A New & Better Way for Businesses to Analyze Big Data

With the constant development of modern technology, traditional ways of running a business are becoming obsolete. In today’s time, business owners want to leverage tools and equipment that can assist them in making smart decisions in a short time. Business Intelligence (BI) refers to tools and software that processes and analyzes large volumes of data to transfer them into actionable …

Conversational AI: Shaping Customer Success Through Smarter Engagements

Conversational Artificial Intelligence (AI) is a technology that adds human flavor to machine-user interactions. It grows beyond conventional chatbots with improved intelligence and better voice recognition capabilities. Conversational AI draws on other advances in cognitive computing like Machine Learning (ML) and Natural Language Processing to replicate and deliver near-human-like responses during interactive sessions. Today, influential megatrends are reshaping the industry …

Real-Time Automated Response Analytics

In today’s digital world, we are witnessing a rapid semantics overload due to which, it has become increasingly challenging for a business to process and respond to queries and concerns. Consumers use various mediums like email, chatting mediums, and social media platforms to raise their concerns and expect real time resolution to their issues thus it becomes time-consuming and taxing …