Enhancing Guest Experience with In-Room Virtual Assistant

Strategy in the hospitality industry may have different goals – to improve retention, to get repeat business, to expand services – but the way to go about it remains the same – improving guest experience. Guest experience dictates everything from satisfaction to promoter scores, retention and loyalty to cross-selling and up-selling services. While there are many means to meeting these …

Automation in card fraud detection for the e-Commerce Industry

It is estimated that in Europe alone the total value of fraudulent transactions amounts to €1.8 billion annually (as per report published by European Central Bank), but have you ever wondered how financial institutions or banks avoid these fraudulent transactions? It used to be a long and painful process, as it was very repetitive, mundane, and mostly involved lots of …

How can travel industry build business resilience post COVID-19?

The news of the COVID-19 has been a bolt from the blue. Organizations have been caught off guard, and are undergoing a test of business ability to withstand the changes the pandemic continues to bring. COVID-19 presents unique challenges for the travel industry as many countries have imposed lockdown and restrictions on flights. According to the World Economic Forum, The …

How automation is alleviating the most significant pain points of the Travel industry

Automation has become a necessity over the decades and has augmented human activity by transferring repetitive tasks to computers. It has been creating waves of opportunities for several industries like telecommunications, manufacturing, healthcare, travel and hospitality etc. Initially, the evolution of automation was in the area of back-office through Robotic Process Automation (RPA), however, with the application of higher intelligence, …