How can travel industry build business resilience post COVID-19?

The news of the COVID-19 has been a bolt from the blue. Organizations have been caught off guard, and are undergoing a test of business ability to withstand the changes the pandemic continues to bring. COVID-19 presents unique challenges for the travel industry as many countries have imposed lockdown and restrictions on flights. According to the World Economic Forum, The …

Digital Contact Centers Lead Personalization of Customer Experience

As digital plays a growing role in travel services, organizations are struggling to contain the multiple channels and personalization delivery expectations that come with it. While some are consolidating efforts to integrate in-air and on-ground, others are going the extra mile, connecting all their services and people with a digital backbone -such as contact centers. Ultimately, as ‘customer experience’ becomes …