Low-code, no-code applications in the Travel and Transportation domain

In the travel and transportation industry, the customer demand is very dynamic and pushes for a faster & sometimes on-the-fly application development process. Low-code and No-code are platforms that are becoming popular by the day and looking promising in terms of achieving business goals. In the current market where innovative services need to be launched faster, that too without compromising …

Framework proposition to enable the tourism industry to lead the road to quick COVID recovery

The covid pandemic has devastated the entire world and impacted the normal way of work & life. Most of the industries have been impacted also due to the lockdowns imposed by Governments across the globe. The tourism industry is one of the most affected industries due to this. The sectors such as tourism, hospitality, transportation, events etc. are all integrated …

Importance of Automation Testing in Retail Digital Transformation

As per Gartner, the digital commerce software market amidst the pandemic grew at 17.3% in 2020, it is projected to grow at 16.1% by the end of 2021 and is expected to remain higher than 15% till the year 2025. The key digital commerce adoption drivers have been: Business innovation Revenue growth Cost optimization Customer engagement All the retailers, legacy …

Deliver Insightful Results with AI and Digital Assurance

In the era of digital transformation and ever-increasing customer expectations, companies are continuously re-evaluating their digital strategy to stay competitive in the marketplace. The proliferation of Agile and DevOps adaptation in order to improve efficiency, agility, customer experience, and profitability is the need of the hour to remain relevant and thrive in the current market dynamics. Faster, Faster, and Faster …

Progressing from Robotic Process Automation to Intelligent Automation

Robotic Process Automation is a technology that allows a software (robot) to learn and perform a set of pre-defined tasks across multiple applications. Unlike humans, robots can work nonstop, do tedious and repetitive tasks without getting tired or having the need to take breaks in between. Robots provide output more quickly and accurately when compared to humans. If we deploy …

Next-Gen BI & Visualization: A New & Better Way for Businesses to Analyze Big Data

With the constant development of modern technology, traditional ways of running a business are becoming obsolete. In today’s time, business owners want to leverage tools and equipment that can assist them in making smart decisions in a short time. Business Intelligence (BI) refers to tools and software that processes and analyzes large volumes of data to transfer them into actionable …

Conversational AI: Shaping Customer Success Through Smarter Engagements

Conversational Artificial Intelligence (AI) is a technology that adds human flavor to machine-user interactions. It grows beyond conventional chatbots with improved intelligence and better voice recognition capabilities. Conversational AI draws on other advances in cognitive computing like Machine Learning (ML) and Natural Language Processing to replicate and deliver near-human-like responses during interactive sessions. Today, influential megatrends are reshaping the industry …

Delivering Seamless Omnichannel Experience for the Connected Customer

The State of the Connected Customer, 4th Edition has aptly captured the perceivable shift in customer behavior amidst a digital landscape. While 76% of the customers consult multiple channels to arrive at purchase decisions, 83% express the desire for immediate engagement with the brands of their choice. Today, as the relentless emergence of digital platforms is upending traditional commercial dynamics, …

Customer Experience (CX) Analytics Scaling Businesses

Today, investing in intelligent solutions has become mandatory for enterprises to stay ahead of the competition. More and more solutions are leading to increased customer interactions via digital and physical channels which are making it difficult for Customer Experience (CX) leaders to meet exceptional customer expectations. This article throws light on easing the process by strategically analyzing the CX with …