The outbreak of the COVID-19 pandemic has occurred at a time when connectivity and communication is at its peak. Still, keeping pace with the distribution of information remains a challenge for some industries. Many are struggling to address multiple user queries, not to mention the stress it is causing on employees; this is especially the case with the travel sector. …
With Work-at-Home becoming the new normal, high-performance organizations are looking for innovative solutions to make remote work environment safer and more secure. Data security is amongst the top three priorities for organizations looking to implement work at home. As the need for security and automation increases, industries are adopting video surveillance technology to enable a secure remote environment. With more …
The news of the COVID-19 has been a bolt from the blue. Organizations have been caught off guard, and are undergoing a test of business ability to withstand the changes the pandemic continues to bring. COVID-19 presents unique challenges for the travel industry as many countries have imposed lockdown and restrictions on flights. According to the World Economic Forum, The …
Customers of today are not what they used to be a few years back. Gone are the days when they would visit a physical office to get their air tickets and hotel stays booked or get their itineraries planned by travel agencies or visit a physical store to purchase products. The connected consumer of today is tech-savvy, looking for real …
Most industries have started investing in data analytics and machine learning; the Airline industry is no exception. There has been tremendous increase in air travel over the last decade with around 800 commercial airlines operating flights globally. What was once a luxury and common amongst the high class, is now easily accessible to everyone today. The fierce competition and pricing …
Automation has become a necessity over the decades and has augmented human activity by transferring repetitive tasks to computers. It has been creating waves of opportunities for several industries like telecommunications, manufacturing, healthcare, travel and hospitality etc. Initially, the evolution of automation was in the area of back-office through Robotic Process Automation (RPA), however, with the application of higher intelligence, …
Let’s establish one thing, businesses should automate. While we will be talking about various ways automation and artificial intelligence (AI) can streamline processes and enhance customer service, let’s understand what automation and AI actually are. In simple terms, automation is the use of instructions to create a process that replaces manual work. While AI is the simulation of human intelligence …
If you were told a few years ago that the technology that you see in sci-fi films would be achievable in real life, would you have believed it? Maybe, maybe not. Artificial intelligence, facial recognition, advanced computers and phones seemed like a world that only existed in Hollywood movies. Gradually technology started advancing and has reached a point today where …
Working at home is becoming the new normal, however, it is not a new concept. What actually began in the 80s, has advanced to a point where some businesses don’t have any offices at all and thrive on complete remote teams. Thanks to technology, work at home has only grown in popularity. It has paved the way for the remote …
Voice of customer (VOC) is a method used by several companies to assess their customer’s needs, likes and their expectations. VOC helps businesses work on the customer’s collected data to analyze customer insights and identify strategies around customer service improvement. Data points like consumer behavior, preferences and trends are some important key factors. This gathered data helps brands paint a …
