You call a customer support number and you hear an Interactive Voice Response (IVR) taking you through the menu options one at a time. You punch in the numbers on your mobile device and try to get to the option that serves your purpose. Once you get there, you are asked to enter your invoice number or customer ID which …
Strategy in the hospitality industry may have different goals – to improve retention, to get repeat business, to expand services – but the way to go about it remains the same – improving guest experience. Guest experience dictates everything from satisfaction to promoter scores, retention and loyalty to cross-selling and up-selling services. While there are many means to meeting these …
To be successful in today’s fast-paced hospitality industry, hotels should have an efficient operations and process setup. The success of a hotel depends on providing a seamless and flawless experience to guests in every stay. Improving operational efficiency is necessary to meet the ever-increasing customer standards and provide an exceptional guest experience. Hotel contact centres are the backbone of hospitality …
It is estimated that in Europe alone the total value of fraudulent transactions amounts to €1.8 billion annually (as per report published by European Central Bank), but have you ever wondered how financial institutions or banks avoid these fraudulent transactions? It used to be a long and painful process, as it was very repetitive, mundane, and mostly involved lots of …
A tester’s role is very prominent in SDLC (Software Development Life Cycle) as it is a role that requires putting yourself in the customer’s shoes and working as a representative of the customer to find the issues before the application is released to production. It is the tester who goes through all the business requirements, designs documents, creates test cases, executes, …
Organizations of all sizes, across the world, are constantly under threat of cybersecurity attacks from hackers. Gartner projected “End-user spending for the information security and risk management market is estimated to grow at a current compound annual growth rate of 11.2% from 2020 through 2025 to reach $233 billion in U.S. dollars.” Continuous refinement of technology has redefined and enabled …
Companies these days understand that digital transformation is not just about adding new technology, but also about helping their resources continuously generate value via deep customer insights and rapid learning cycles. Companies also realize that in this increasingly digital world, the speed at which digital skillsets evolve, it is hard for organizations to hire technical talent. With growing demand, organizations …
What is IDP and how does it integrate with automation to maximize benefits? Introduction In an increasingly digitized world, corporates have realized that the fastest way to ensure efficiencies within internal operations is to automate – and the biggest roadblock to automation is structured and digitized inputs. Consequently, there has been a big focus on digitization and document processing. The …
Various industries have been embracing automation for some time. While on one hand, industrial manufacturing companies have been using Automation; where giant robots are being used to assemble products, create armors, etc., software ‘robots’ on the other hand are being used to create specific rules and sequences of actions, to automate back-office systems that generally require tedious efforts from human …
Test Data is the key to the success of any digital assurance initiative and usually accounts for 30% of overall efforts on the testing process. The importance of the right test data strategy and management customized to a specific project can’t be undermined. If not used in a proper way, the benefits of the entire assurance cycle are on the …
