Touchless Travel Experiences (TTE): The future of Travel & Hospitality Industry

Travelling is the ultimate wonder drug for Humans. Numerous studies & scientists link the DRD4 genome in human DNA, to our longstanding desire to travel. Justin Garcia, a biologist from Indiana University’s Kinsey Institute told Travel + Leisure that our biological history can be related to the modern-day travel wanderlust.  Billions of humans are wired to travel, feeling it as an …

Revolutionize your ecommerce CX with AI enabled hyper-personalization

Ecommerce companies in the recent past had to rely on their own intuition to understand customer’s buying behaviour to make key business decisions. Even though companies were tracking historical data on the customer’s online journey, they didn’t know how to use this data to their advantage. Today, if your business is trying to gain a foothold at a time when …

Key elements for building a successful customer experience management

Companies today understand that they are in the customer experience business. When dealing with customers, they must keep in mind that as situations change, so do the customers’ expectations. In today’s times, brands don’t want to lose the opportunity to go beyond customer’s expectations, any opportunity to deliver a tiny bit more than the customer’s expectations will foster engagement and …

Integration of CEM and CRM for a harmonious customer experience

Customers play a crucial role in every organization. Brands that are successful have consistent customer focus, which makes them stand out in the crowd. Companies largely rely on consumer data and analysis to understand customer journey and behaviour better. Consumer data can be gathered from various sources and applied to operational practices to provide a better experience. There is decent …