Augmenting business growth with Hyperautomation

A global technology major recently launched a new retail store that allows customers to complete their in-store shopping journeys without interacting with store staff, cashiers, or even a payment machine. Based on zero-touch automation, this retail outlet features the world’s most advanced shopping technology. But they are not the only ones. There are glowing examples of similarly newfangled self-operating methodologies, …

Why every small business needs a CRM?

Running a small business is no easy feat! You need to constantly make adjustments to the dynamic business environment, growing customer needs, and changing market scenarios with limited resources and budgets. Essential business tools can be a big lifesaver for you! One such tool is Customer Relationship Management, or simply CRM. CRM is a handy tool that helps you improve …

Hyper-Automation: How can it help the dynamic Hospitality Industry?

The undeniable goal of the hospitality industry is to keep their customers satisfied and provide a great experience. While most hospitality businesses can meet their client’s demands, it comes at a cost (think of utilizing your resources to do back office jobs like record keeping, billing, contracting, etc.) But the good news is, you have a solution! The answer is …

Streamlining Post-Sales Support with Order Tracking and Customer Assistance BOT

Conversational bots have transformed how customer service is done today. From fewer support calls and emails to automating customer service, bots have been a catalyst of change in post-sales support. In this blog, we will take a deep dive to understand how customer assistance bots have been instrumental in streamlining post-sales support and order tracking. But before that, let’s understand …

Revolutionizing Engagements by Conversational Bots in Airline Industry

Artificial Intelligence (AI) has disrupted how airlines manage their data, operations, and revenue. Airlines worldwide are already using AI and automation to improve operational efficiency, avoid mistakes that can cost high, and improve customer satisfaction. There has been a significant shift to automation, especially after the COVID-19 pandemic. A 2020 report by SITA shows that 89% of airports focus on check-in via mobile …

Modernization of Legacy Systems

Legacy systems might still be critical for a few businesses, but we can’t deny that it still functions on outdated technology. Replacing legacy systems and applications with advanced technologies is one of the most challenging tasks for any enterprise. As enterprises upgrade or change their technologies, they must ensure compatibility with old systems and data formats that are still in …

Revolutionize Customer Engagement with Conversational Automation Solutions

Conversational automation is a technology that allows for human users to interact with a software solution using natural language – a language full of the capability to understand the user’s intent and armed with relevant information to provide an appropriate resolution. Conversational automation allows organizations to engage with customers beyond just providing a web experience. It also allows the customer …

Leveraging Conversation Analytics to derive Actionable Business Insights in the Airline Industry

Machine learning and data analytics have become an integral part of all industries across the globe. The highly competitive Airline Industry is now embracing new technologies and turning to artificial intelligence (AI) to support their customer service, where customer satisfaction (CSAT) is of utmost importance. The growth of data and the use of analytics in the airline industry is the …

Conversational Automation and Transformation in Recruitment

Recruiters once spent hours on the traditional means of sourcing, interviewing, and hiring candidates, which was too time-consuming. The average time to fill a vacant position varies across industries from 14 days to 63 days. The implementation of chat-bots helped resolve some of the difficult manual processes such as being available 24/7 for customer service, in addition to providing Omni-channel services, …

Transforming eCommerce Customer Care using Voice Bots

Today, Conversational AI and voice assistants have highly influenced our lives and are gaining high traction among all business sectors and organizations. It is undoubtedly becoming an essential part of our daily lives – from web searching with the use of digital assistants to providing us with personalized guidance, all the way to making payments at the end – it …