The current travel commerce landscape is rapidly changing, driving upon the trending zTPF tools methodologies to be quick and high-quality while allowing for continuous integration into a digital ecosystem. But z/TPF, despite its potential, has scope for improvement. The growing need to ramp up the commerce process and systems in this age of continuous new platforms, systems, and growth, means …
Capturing Social Impact on Travel Services Industry in 2018
Travelers today, have a lot of options – driven more so by choice, reviews and experience brought on by digitalization. In turn, for Travel companies, social has become one of the key channels for customer service – from personalized online interactions to bookings, recommendations to reviews and content to communications. And over the years, it has grown to provide an …
Top Travel Technology Trends For 2018
With 2018 hitting the ground running with storms, social storms and more AI, it is essential to recognize the trends that will play a crucial role in shaping the Travel industry. Looking back on 2017, it was quite a pivotal year for Travel with the adoption of new digital technologies like Chatbots, RPA and AI hitting critical mass. The evolution …
Increasing Efficiency with Mobile Apps Test Automation
Mobile has become the most indispensable item of the century, and definitely one of the most disruptive for Travel industry with applications at the core of every business. When it comes to Travel, the on-the-go traveler’s mobile defines experiences, entertainment and efficiency. There’s an app for everything – from searching hotels to keyless entry, booking to baggage tracking, in-flight to …
How Analytics is Defining Connected Travel Experiences
If customer is the king, then experience must be the queen of all offerings. Today 83% global organizations acknowledge that Customer Experience will be the competitive differentiator. In that, agility, connected experiences and speed-to-market depends on data and its availability to the teams and crews who front-end the services of travel. Travellers engage with multi-channels that give organizations opportunities to …
Engaging The Outbound Chinese Travel Market
The Connected Chinese Journey With a prediction of 200 million+ outbound trips per year by 2020, China’s outbound millions are one of the most lucrative audiences for travel providers in a long time. The Phocuswright-IGT study ‘China Unbounded: The Rise of China’s Oubound Millions’ provides in-depth data, informed insights about Chinese travel preferences and destination choices, and its potential impacts …
Digital Contact Centers Lead Personalization of Customer Experience
As digital plays a growing role in travel services, organizations are struggling to contain the multiple channels and personalization delivery expectations that come with it. While some are consolidating efforts to integrate in-air and on-ground, others are going the extra mile, connecting all their services and people with a digital backbone -such as contact centers. Ultimately, as ‘customer experience’ becomes …
The Potential of Disruptive Technologies in Aviation
Airlines have been an integral part of the global economy. Now and then, the global airline industry has dealt with major technological innovations – disrupting the market – whether it was the introduction of jet airlines for commercial use in 1950’s or displacing the gigantic ocean-liners which came to an abrupt end when cheap and fast air travel was introduced, …
Potential of an IoT in the Future of Travel
The blurring of lines between the physical and virtual worlds, especially with the IoT, (Internet of Things) has created a seamless connection between organizations and their audiences. The remarkable speed at which it’s infiltrated each and every aspect of Travel industry from beacons to keyless entry, social to security and communications to collective intelligence has brought new-age challenges and opportunities. …
Connected and Intelligent World of Digitally Transformed Airlines
Airline industry is the lifeline of a well-connected global economy. In this digital era, Airline industry is leading the transformation taking place, covering the front-end processes for personalized customer services to the back-end ensuring smooth operations. To differentiate services and stay competitive, airlines look to make personalized offerings to their customers – from acquiring, serving and retaining their customer base. …
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