Social Media Sentiment Analysis – To identify true pulse of your customer

Voice of customer (VOC) is a method used by several companies to assess their customer’s needs, likes and their expectations. VOC helps businesses work on the customer’s collected data to analyze customer insights and identify strategies around customer service improvement. Data points like consumer behavior, preferences and trends are some important key factors. This gathered data helps brands paint a …

Unlocking the Potential in Lost Bag: With Intelligent Automation Powered by Machine Learning

Human Vs Robots – Biggest Debate of Decade Questions like – “What will men do when robots can do everything? “or “Will robots steal our jobs?” or  “Will  automation take away our livelihood “ – have been cluttering our minds. There is no scarcity of the predication that robots will replace human in all kinds of jobs. But now at …

Trends shaping the Airline BPO Services Market in 2017

Companies today are witnessing a seismic shift in sourcing strategy for IT and Process management. The meteorical rise of mobile, devices and web services with an over-arching service-oriented architecture has reformatted the rules of communication. And for the Travel industry which is mapped with powerful competition and increasing operational costs; customer service has become an essential cornerstone to drive loyalty …

Cloud Leads The Connected Travel Evolution

Two things that essentially define the travel industry operations are its exponential growth and technological change. In today’s industry, proliferation of devices, rise of the connected traveller and an on-demand environment has upped the pressure on organizations to be nimble, enhance their productivity and reduce costs. Business-wise, this means updating infrastructures to drive productivity and improve processes, so internal and …

In-flight POS makes the shift from trolley to technology

Improving customer service is a key business driver for 69% of the world’s leading airlines. And over the last few years, digital has been critically evolving both on-ground and in-flight services. Managing experience for connected passengers and crew both, in-flight, is one of the last frontiers for airlines. As more and more airlines look to improve profits by front lining …

All on-board: Airline Crew Operations Drive Critical Bottom-line Efficiencies

Customer experience is largely governed by the crew that has direct interactions with the travellers.  Therefore, managing crew operations is a critical component to any travel provider’s service efficiency and delivery, be it airlines, railways or cruises.  Among these, stringent regulations and requirements make airline crew management one of the most complex functions in the Travel industry. Notably, it is …

Revenue Management: Determining Airline Route Profitability with Automation

As the global travel routes multiply, the need for airlines to simultaneously grow while keeping operating costs to a minimum is immediate. In fact, one of the most defining factors for airlines is route profitability amounting upto 30-35% of overall revenue for major routes.  Integrated airline technology solutions that give a consolidated view in real-time of the variable costs and …