Below you'll find a list of all posts that have been categorized as “IGT Solutions”
Voice of customer (VOC) is a method used by several companies to assess their customer’s needs, likes and their expectations. VOC helps businesses work on the customer’s collected data to analyze customer insights and identify strategies around customer service improvement. Data points like consumer behavior, preferences and trends are some important key factors. This gathered data helps brands paint a …
Work at home option has been gaining momentum for quite some time now. Regardless of the industry, it is a convenient and comfortable alternative to working in an actual office. There are many benefits with this feature and many have well adapted to the work at home lifestyle. There are probably only a few professionals that can’t benefit from work …
As per the recent research(s) being conducted across different types of industries, there has been a new addition in the list of the most valuable asset/resources available to an organization. Now the question is – what is it that is being discussed in the industry at a scale or standards of gold or oil? The answer is- DATA Is it …
Human Vs Robots – Biggest Debate of Decade Questions like – “What will men do when robots can do everything? “or “Will robots steal our jobs?” or “Will automation take away our livelihood “ – have been cluttering our minds. There is no scarcity of the predication that robots will replace human in all kinds of jobs. But now at …
Cruise liners are facing a sea of change in sourcing solutions for operational and revenue management, impacted by a dynamic environment of data, devices and service. Over the years it’s become clear to cruises that revenue per passenger ticket was dropping. Cruise Profitability in 2016 was largely contributed to increased passenger capacity – such as the scope of China in …
Companies today are witnessing a seismic shift in sourcing strategy for IT and Process management. The meteorical rise of mobile, devices and web services with an over-arching service-oriented architecture has reformatted the rules of communication. And for the Travel industry which is mapped with powerful competition and increasing operational costs; customer service has become an essential cornerstone to drive loyalty …
Two things that essentially define the travel industry operations are its exponential growth and technological change. In today’s industry, proliferation of devices, rise of the connected traveller and an on-demand environment has upped the pressure on organizations to be nimble, enhance their productivity and reduce costs. Business-wise, this means updating infrastructures to drive productivity and improve processes, so internal and …
Improving customer service is a key business driver for 69% of the world’s leading airlines. And over the last few years, digital has been critically evolving both on-ground and in-flight services. Managing experience for connected passengers and crew both, in-flight, is one of the last frontiers for airlines. As more and more airlines look to improve profits by front lining …
Customer experience is largely governed by the crew that has direct interactions with the travellers. Therefore, managing crew operations is a critical component to any travel provider’s service efficiency and delivery, be it airlines, railways or cruises. Among these, stringent regulations and requirements make airline crew management one of the most complex functions in the Travel industry. Notably, it is …
As the global travel routes multiply, the need for airlines to simultaneously grow while keeping operating costs to a minimum is immediate. In fact, one of the most defining factors for airlines is route profitability amounting upto 30-35% of overall revenue for major routes. Integrated airline technology solutions that give a consolidated view in real-time of the variable costs and …
