With 2018 hitting the ground running with storms, social storms and more AI, it is essential to recognize the trends that will play a crucial role in shaping the Travel industry. Looking back on 2017, it was quite a pivotal year for Travel with the adoption of new digital technologies like Chatbots, RPA and AI hitting critical mass. The evolution …
Cruise Industry – Setting sail in Digital waters
Cruise liners are facing a sea of change in sourcing solutions for operational and revenue management, impacted by a dynamic environment of data, devices and service. Over the years it’s become clear to cruises that revenue per passenger ticket was dropping. Cruise Profitability in 2016 was largely contributed to increased passenger capacity – such as the scope of China in …