Below you'll find a list of all posts that have been categorized as “Crew Management”
Cruise liners are facing a sea of change in sourcing solutions for operational and revenue management, impacted by a dynamic environment of data, devices and service. Over the years it’s become clear to cruises that revenue per passenger ticket was dropping. Cruise Profitability in 2016 was largely contributed to increased passenger capacity – such as the scope of China in …
Improving customer service is a key business driver for 69% of the world’s leading airlines. And over the last few years, digital has been critically evolving both on-ground and in-flight services. Managing experience for connected passengers and crew both, in-flight, is one of the last frontiers for airlines. As more and more airlines look to improve profits by front lining …
Customer experience is largely governed by the crew that has direct interactions with the travellers. Therefore, managing crew operations is a critical component to any travel provider’s service efficiency and delivery, be it airlines, railways or cruises. Among these, stringent regulations and requirements make airline crew management one of the most complex functions in the Travel industry. Notably, it is …
