Optimizing zTPF Efficiencies for the Travel Industry

The current travel commerce landscape is rapidly changing, driving upon the trending zTPF tools methodologies to be quick and high-quality while allowing for continuous integration into a digital ecosystem. But z/TPF, despite its potential, has scope for improvement. The growing need to ramp up the commerce process and systems in this age of continuous new platforms, systems, and growth, means …

Capturing Social Impact on Travel Services Industry in 2018

Travelers today, have a lot of options – driven more so by choice, reviews and experience brought on by digitalization. In turn, for Travel companies, social has become one of the key channels for customer service – from personalized online interactions to bookings, recommendations to reviews and content to communications. And over the years, it has grown to provide an …

Scoping a Passenger-centric solution to Airline disruption management (IROPS)

If there’s one thing a passenger hates hearing more than “Your flight has been cancelled”, its “We apologize for the inconvenience, but as soon as we have more information, we’ll let you know.” Most irregular operations quickly turn into communication disasters. And lack of information or incomplete information leaves passengers more frustrated with the airlines. A few months past, an …

Airline Social Media Crisis Management in a Digital World

The headlines this past month have been dominated by the airline industry and definitely not in a good way. A customer service industry at its core, airlines can ill-afford to have their brand reputation, service expectations and their crew rake in mistrust and bad press. From losing loyalty customers – customers filmed themselves destroying their membership cards live, to millions …