In today’s digital era, every company must bring high-quality applications to market at an increasingly competitive pace. While companies have adopted agile and DevOps methodologies to pursue this goal, many have significantly underinvested in test data. It has emerged as a constraint in the race to innovate. Gartner’s report states, “Improper test data management is a common constraint to DevOps …
Streamlining Post-Sales Support with Order Tracking and Customer Assistance BOT
Conversational bots have transformed how customer service is done today. From fewer support calls and emails to automating customer service, bots have been a catalyst of change in post-sales support. In this blog, we will take a deep dive to understand how customer assistance bots have been instrumental in streamlining post-sales support and order tracking. But before that, let’s understand …
Revolutionizing Engagements by Conversational Bots in Airline Industry
Artificial Intelligence (AI) has disrupted how airlines manage their data, operations, and revenue. Airlines worldwide are already using AI and automation to improve operational efficiency, avoid mistakes that can cost high, and improve customer satisfaction. There has been a significant shift to automation, especially after the COVID-19 pandemic. A 2020 report by SITA shows that 89% of airports focus on check-in via mobile …