Modernization of Legacy Systems

Legacy systems might still be critical for a few businesses, but we can’t deny that it still functions on outdated technology. Replacing legacy systems and applications with advanced technologies is one of the most challenging tasks for any enterprise. As enterprises upgrade or change their technologies, they must ensure compatibility with old systems and data formats that are still in …

Cloud Migration Assurance

How does cloud migration assurance help resolve issues related to the migration of COTS applications to the cloud? Building applications from scratch can be beneficial. It gives the flexibility to develop customized solutions specific to the organization’s requirements; this approach can sometimes backfire as the time to go live and achieve competitive advantages in the market may be delayed. Moreover, …

Digital Customer Experience Assurance

What is Customer Experience (CX), and why is it important? Gartner defines Customer Experience (CX) as “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” Acquiring new customers is essential, but at the same time, organizations should prioritize improving their existing customer base by providing them …