Introduction The year 2020 has been a point of inflexion, triggering an irreversible shift in how businesses and their customers interact and how value is perceived. Salesforce portrays the switch, reporting that 60% of interactions are currently taking place online, and 83% of customers expect flexible shipping and fulfillment options. Consequently, digital commerce, which was already in a solid stride …
Correlation between Customer Experience and Revenue Growth
Introduction Customer Experience (CX) remained an ignored arena as companies were paying little to no attention to their customer experience strategy. However, the increased competition in the market has changed the scenario. The consumer’s experience management market is growing at around 17% every year, a trend that will continue in the future as well. Companies are used to toning products …
Why You Need to Outsource Your Player Support
A study by Springer Link projects the growth of the global gaming market to grow by more than $180.1 billion in 2021. Being one of the fastest-growing industries, an increasing number of game developers are looking towards artificial intelligence (AI) and game engines augmenting AI and analytics to reinvent the gaming models and game creation process. Moreover, a study by …