By Vipul Doshi, It suddenly seems to be the flavor of the day. Everyone is talking about how does “Social Media add value to my business”. Social media has given customers a voice that they only dreamed of having a few years ago. Through the use of social channels, customers can communicate directly with the brands they do business with, …
Business Processes to Business Value
By Vipul Doshi, The outsourcing model has undergone several changes over the past few decades. At the turn of every decade, with increasing complexity and competitiveness in the IT-BPO industry, outsourcing models have witnessed transformation in order to deliver value to clients. I recently spoke at the Global Services BPO Summit 2012 where I was asked to set the tone …
Integrated IT BPO Services – Coming back stronger!
In my last post I spoke about the changing role of a CEO and how this shift in paradigm has sparked the spirit of innovation amongst young leaders. However, a recent discussion at a summit, made me understand the finner nuiances of this shift. Over the course of time, it is not just the change in leadership and innovation approach, …
The Emergence of Software Babus
By Akhil Agarwal, Having been in the IT services industry for close to 2 decades now, there are some interesting trends that I have noticed consistently. Everywhere I look around, I see groups of extremely intelligent people all driven towards achieving process excellence in the IT fraternity. However, the focus always seems to be more on adhering to the PROCESS …
The Changing Role of the CEO
Today’s business world is full of shifting paradigms and as the market moves through the volatility, a new wave is surfacing – the wave for enhanced mobility, decisions based on social conversations and maximized analytics. During my visit to the NASSCOM Leadership Forum 2011, I found myself nodding in agreement with the compelling argument that no matter where you look, …